“What we’ve achieved isn’t about the company’s management. Each person here deserves credit. All of us are proactively engaged in the improvement process,” points out Denny Van Zanten, Wood Division President. “We do MDI (TBM’s process to help companies “manage for daily improvement”) walkthroughs like this at every shift change to share key metrics. Each team member always knows where we stand and what we need to accomplish. It’s an essential discipline that maintains improvement momentum — and reinforces how serious we are about it.”
Lack of sustained culture change is the number-one reason LeanSigma initiatives fail to take hold or lose momentum. Pella, a leading manufacturer of premium-quality windows and doors, is one of the business world’s outstanding examples of the impact of culture change in a lean transformation, which they began with TBM in 1993. Using two of the most powerful drivers of rapid improvement and culture change — Kaizen Breakthrough events and Managing for Daily Improvement (MDI) — Pella has achieved Operational Excellence, which they are extending across their value chain.
“It’s a testament to the quality and initiative of our people, at every level,” says Van Zanten. “Together with TBM, we’ve built a positive, can-do culture, which engages everyone. Our people know they’re leading our transformation — that it means better conditions for them, improved company performance and more satisfied customers.”
Challenge: Over 20 years ago, on the verge of being sidelined with low market share and no process for innovation and growth. Poor customer satisfaction, low profits, and a desire to improve safety.
Culture change is a primary focus of TBM’s teaching and implementation work, because it is such an essential component of success. Pella has been at it for 15 years, Toyota over 50. Reinforces Mel Haught, former Pella President and Chief Executive Officer, “I don’t think you can ever relax or assume that you’ve got it.”
Solution: Embed a continuous improvement culture and improve execution. Create manufacturing flexibility, improve quality, safety, delivery and cost. Create a strategic platform for growth, make room for acquisitions, integrate rapidly and profitably.
“Everyone at Pella wants to improve every day. Continuous improvement is embedded in our culture. It’s the way we do business. It’s how all of us think.”
Results: Uses lean to extensively innovate both products and processes and leverages competitive advantages into sustainable growth and profits. Maintains short customer delivery lead times; was able to reduce price for several consecutive years.