Norfolk Southern Case Study - Q1 2009 Managing Times


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The following are all of the individual articles from this issue, broken out into individual files in the event you do not want to download the entire issue.

Publisher’s Note: Look Forward with LeanSigma
In a downturn, companies tend to choose layoffs, shutdowns, and deep cost cutting as survival tools. While some of these may be unavoidable, consider also taking a hard look at your business, concentrating on what you do best, and placing a renewed focus on your customer connectivity, creativity, and search for waste. The goal must be speed and agility as well as doing more with less.

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Case Study: Norfolk Southern: Giving Customers More Value for Their Transportation Costs
People depend on Norfolk Southern's ability to get products where they are supposed to be on time, every time. When freight is shipped, the customer already has capital tied up in that freight, and that money can't be freed up until the customer has the product in hand and can put it on the shelf to sell. Late arrivals aren't just an inconvenience; they cost money. Norfolk Southern has focused lean on its business to improve efficiency so that customers get more value for their transportation costs. And that also means profit for Norfolk Southern, because those companies with better service performance can charge more for that service. Thanks to its continuous improvement efforts, Norfolk Southern can guarantee that customers will receive shipments like clockwork.

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Leadership & Culture: Seaman Corporation Is on the Transformation Fast Track
Seaman's rigorous project selection process and intense focus on sustainment have enabled the company to accelerate its lean transformation to realize greater benefits more quickly, which in turn has enabled the company to improve flexibility to become more responsive to customers and grow the business even in an economic downturn.

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Tech Talk: Using LeanSigma to Keep Routine Aircraft Checkups Safe and Efficient
Airlines make money when aircraft are flying, so finding approaches to making the maintenance process more efficient while also increasing the quality of that process means that airlines can improve their revenue without sacrificing safety or quality. By implementing basic lean methodologies, one airline was able to decrease the amount of overtime for maintenance crews while also getting aircraft through the repair process more quickly and efficiently.

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Consider This: Accelerate the Process of Implementing Policy Deployment
New Web-Based Visual Management Solution - Policy deployment is a process for focusing on your breakthrough objectives, a way to drive financial success within your business, and an effective approach to align day-to-day efforts with corporate strategy and objectives. Adding Dploy Strategy software into the mix helps you gain a global-real-time view of your entire organization so you stay connected to your objectives, your resources, and your people.

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